Terms & Conditions


These terms and conditions govern your use of the marketplace e-commerce website namely Grasscrafts.com (referred to as ‘Platform’). Grasscrafts.com is a brand owned, operated and managed by ABALONE, a company duly incorporated under the provisions of the Companies Act, 1956 and having its registered office at 43, GSB Road, Nimta, Kolkata – 700049, India (hereinafter collectively referred to as the (“Company”, “Us”, “We”, “ABALONE”).

By accessing or visiting this website, or by using the Platform, you acknowledge that you have read, understood, and agree to be lawfully bound by the contents of these terms & conditions. Except as otherwise specified, these terms and conditions do not apply to third-party products or services, which shall be governed by their own terms of service.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures. This electronic record is published in accordance with the relevant provisions of the Information Technology Act, 2000 and rules made thereunder.

  1. TERMS
    1. In using/accessing the Platform, you are deemed to have accepted the terms and conditions listed below and we reserve the right, in our sole discretion, to make changes or modifications to these terms and conditions from time to time (“Terms”). These Terms constitute a legally binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and ABALONE on the other part;
    2. A User shall mean and include any person who accesses, browses, or in any way transacts, or avails any services on the Platform. Further, by impliedly or expressly accepting these Terms, You also accept and agree to be bound by our guidelines, rules, privacy policy, and/or other applicable policies (if so applicable), as may be updated and made available to You from time to time;
    3. If You do not agree with all the Terms, then You are expressly prohibited from using the Platform and You must discontinue use immediately; &
    4. We do not permit children i.e. persons below the age of 18 years to use our Platform without their parent or guardian’s consent or supervision.
    1. The User hereby understands and acknowledges that he/she has attained at least 18 (eighteen) years of age and is competent to contract under the applicable law(s) and thereby can register on the Platform. As mentioned above, We do not permit children i.e. persons below the age of 18 years to use our Platform without their parent or guardian’s consent or supervision;
    2. The User shall ensure that the registration related information provided by him/her on the Platform is accurate, complete and true. Further, if We suspect that the information provided by the User at any time is untrue, inaccurate, or not in accordance with these Terms, the Company shall have the right to suspend, terminate or block his/her access to the Platform;
    3. The User shall remain solely responsible for maintaining the confidentiality of his/her registration information and will be liable for all activities and transactions conducted through the User’s account, if provided. The Company shall not be liable for any third party claim with respect to any loss that the User may incur as a result of someone else using the User’s password or Account, either with or without User’s knowledge; &
    4. The User can only use the Platform for his/her own legitimate, legal use, and neither will the User attempt to decipher, decompile, disassemble, hack or reverse engineer any part of the Platform, nor assist someone else in doing so.

We will be processing the personal data and sensitive personal data that is provided by You to, or collected by or for, or processed in connection with our Platform in accordance with our PRIVACY POLICY. Please take a moment to familiarize yourself with our Privacy Policy and let Us know if You have any questions. If You do not agree with the following Privacy Policy related Terms, please do not access the Platform. If You continue to use the Platform, or any ABALONE OR Grasscrafts.com  products or services including its website, We understand that You are aware of this Privacy Policy and its contents, and have provided Your informed consent on such basis. You accordingly agree and consent to Us collecting, storing, processing, transferring, and sharing Your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in the Privacy Policy.

In case you have registered with ABALONE or Grasscrafts.com and you want to close your account, kindly email us at abalone@grasscrafts.com and we will deregister you from our marketplace.

    1. We have established an adequate grievance redressal mechanism and have appointed a grievance officer (“Sristi Dey”) for consumer grievance redressal, who shall acknowledge the receipt of any customer complaint within 48 (forty-eight) hours and will redress the complaint within 1 (one) month from the date of receipt of the complaint.
    2. As a marketplace e-commerce entity, We do not impose any cancellation charges on consumers cancelling after confirming purchase unless similar charges are also borne by Us or our sellers, if they cancel the purchase order unilaterally for any reason.
    3. As a marketplace e-commerce entity, We shall only record the consent of a customer for the purchase of any goods or services offered on our Platform, where such consent is expressed through an explicit and affirmative action.
    4. We shall effect all payments towards accepted refund requests of the consumers as prescribed by the Reserve Bank of India or any other competent authority under any law or the time being in force, within a reasonable period of time, or as prescribed under applicable laws.
    5. As an e-commerce entity, We do not:
      1. manipulate the price of the goods or services offered on our Platform in such a manner as to gain unreasonable profit by imposing on users any unjustified price having regard to the prevailing market conditions, the essential nature of the goods or services, any extraordinary circumstances under which the goods or services are offered, and any other relevant consideration in determining whether the price charged is justified; and
      2. discriminate between the users of the same class or make any arbitrary classification of Users affecting their rights.

As a User of the Platform, You agree not to:

  1. upload, modify or share any information that is misleading, harmful, unlawful, threatening, harassing, defamatory, obscene, pornographic, hateful or objectionable in any manner;
  2. retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from Us;
  3. collect usernames and/or email addresses of users through electronic or other means for the purpose of sending unsolicited email, or build User accounts under false pretence, etc;
  4. use the Platform to advertise or offer to sell goods or services, unless so authorised by Us;
  5. engage in unauthorized framing of or linking to the Platform;
  6. mislead or defraud Us and other users, especially in any attempt to learn sensitive information such as User passwords;
  7. make improper use of our support services or submit false reports of abuse or misconduct
  8. interfere with, disrupt, or create an undue burden on the Platform, or the networks or services connected to the Platform;
  9. attempt to impersonate another User or person or use the username of another User;
  10. attempt to obtain unauthorized access to the Platform;
  11. impersonate another person;
  12. breach any applicable laws for the time being in force;
  13. sell or otherwise transfer Your account;
  14. use any information obtained from the Platform in order to harass, abuse, or harm another person;
  15. use the Platform as part of any effort to compete with Us or otherwise use the Platform and/or the content for any revenue-generating endeavour or commercial enterprise;
  16. upload or transmit (or attempt to upload or transmit) viruses, trojan horses, or other material that interrupts, alters, destroy, or limit the functionality of the Platform or any part of the Platform;
  17. harass, annoy, intimidate, or threaten any of our employees or agents; or
  18. use the Platform or any part of the Platform for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity that violates the rights, including but not limited to intellectual property rights of ABALONE or Grasscrafts.com.

On the Platform, We will provide place(s) for You to leave reviews or ratings. When posting a review, You must comply with the following criteria:

  1. You should have a first-hand experience with the product You are reviewing;
  2. Your review should not contain offensive profanity, abusive, racist, or hate language;
  3. Your review should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
  4. Your review should not contain references to illegal activity;
  5. You should not be affiliated with the competitors if posting negative reviews;
  6. You should not post any false or misleading statements;
  7. You may not organize a campaign (whether financial or not) encouraging others to post reviews, whether positive or negative.
    1. Unless otherwise stated, We shall own all rights, title and interest, including all related intellectual property rights like source code, databases, software, applications, audio, text, images, graphics, trademarks, service marks, etc.
    2. Third party trademarks may appear on this Platform and all rights therein are reserved to be registered owners of those trademarks. For use of any third party’s intellectual property, User needs to get permission directly from the owner of the intellectual property for any use.
    3. The Terms do not constitute a sale and do not convey to the User any rights of ownership in or related to the Platform or the goods or services, or any intellectual property rights owned by the Company. The User shall be solely responsible for any violations of any laws and for any infringement of any intellectual property rights.

These Terms are effective unless and until terminated by either You or Us. It shall remain in full force and effect while You use the Platform. Without limiting any other provision of these Terms, We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty contained in these Terms or any applicable law or regulation. We may terminate Your use or participation in the Platform or delete any content or information that You may have posted at any time and in our sole discretion. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal and injunctive action(s).


We may facilitate and allow third party advertisers to display their advertisements and other information on our Platform (“Third Party Advertisers”). Any issues or concerns faced by the User with respect to the advertisements will need to be taken up by the User directly with the relevant Third Party Advertiser. We will have no liability with respect to the acts, omissions, errors, representations, warranties or negligence on any part of any Third Party Advertisers. We disclaim any and all liability arising out of Third Party Advertisers’ advertisements on the Platform. Do note that We simply provide the space to place such advertisements, and We have no other relationship with the Third Party Advertisers.


We accept the following forms of payment:

Visa, Mastercard, Net banking, Rupay, GPay, QR Code

For all transactions made via the Platform, You agree to provide present, full, and correct payment and account details. You will agree to keep Your account and payment records up to date, including Your email address and payment card expiration date, if applicable.


Once the order is placed and payment is made, orders can’t be cancelled.

    1. Returns Policy: The User can return the products within three days from the delivery of the products. The return will be processed within 10 business days of receipt of request.

Return requests: The User shall raise a return request within the above-mentioned period and shall send Us the picture of the packaging and the product (unless such product is missing) at abalone@grasscrafts.com. Customer has to arrange for a reverse pickup for the Product at his /her own cost and will process the refund as per the Refund Policy.

The products qualify for returns only if:

  1. the product(s) delivered does not match the User’s order; or
  2. the product(s) delivered were damaged; 

User shall ensure that the product to be returned remains unused. The tags and the packaging of the product are also to be kept intact and untampered by the User.

The products that do not qualify for return are:

  1. products that have been altered or used; or
  2. products whose serial number or bar code has been tampered with; or
  3. if the batch number of the product does not match as mentioned in the invoice; or
  4. products of home décor or any larger items (any item which is larger than 1 meter in any one dimension, or weighs more than 10 Kilograms).
  1. Replacements Policy

Replacements are subject to availability of the particular product and are at the sole discretion of the Company. If the product is not replaced, then it shall be refunded.

  1. Refund Policy

Refunds shall be processed in the mode and manner prescribed below:

  1. the request of the refund shall be validated by the Company;
  2. the refund shall only be processed only after checking the condition/packaging of the product;
  3. the refund shall be initiated within 10 business days from the date of reverse pickup;
  4. In case of failed attempt at delivery due to incorrect address OR incorrect contact number OR customer unavailability, We shall not refund the money as per our refund policy.

We currently deliver across India to all metros and major non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control.

GENERAL SHIPPING TIMELINES • The seller generally packs the product ordered within 5 business days. In case the product is mode to order, the timelines for getting the product ready are mentioned on the website • Our logistics partners are notified once the vendor has your product ready for dispatch. They pick up the product from the seller and dispatch it to the customer’s location. The general timelines for delivery post pickup is 14 days. • Our operations are live across all business days from 10 AM to 6.30 PM (except Sundays and National Holidays). For any product related issues during delivery, you can contact us on abalone@grasscrafts.com and we shall revert to you within 48 hrs. Minimum delivery timeline is 7 days and maximum delivery timeline is 30 days after making the 100% payment.


The User agrees to indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, consultants, representatives, shareholders, vendors, users, etc. (“Indemnified Parties”) against any/all losses, liabilities, claims, damages, demands, costs, expenses, attorney’s fees or other losses arising out of or in connection with any claim, suit action, or other proceeding brought against the Indemnified Parties.


The Platform is provided on an as-is and as-available basis. You understand and agree that Your use of the platform-based services is at Your own risk.


These Terms and any disputes arising hereunder shall be determined in accordance with the laws of India. If any dispute arises between the parties in connection with these Terms, then the courts of Kolkata, India, shall have exclusive jurisdiction.


For any issues regarding the products, you can contact us on the below mentioned address and contact details

Business Address: 43, GSB Road, Nimta, Khudiram Pally, Kolkata – 700049, West Bengal. India.
Contact Number: +91 6290744782

  1. Sale & Coupon Usage 
  1. Code is applicable only on the products which are not on discount prices
  2. Code is valid for 6 months from the date of issuance
  3. Multiple coupon/discount codes can’t be used in a single transaction
  4. Code is valid only on the purchase of Rs. 1500 & above

These Terms and Conditions are in compliance with the Consumer Protection (E-Commerce) Rules, 2020, as applicable to a marketplace e-commerce entity.