WHAT INFORMATION DO WE COLLECT ABOUT YOU? We collect information for a lawful purpose connected with our Platform including our App, our website or other products and services, if provided. Collection of such data and information is essential for the purpose of serving Users with the best version of our website.
We may also by your usage of the Platform’s functionalities and usage and/or provision of third-party Sellers’ products and services, collect, receive, possess, store, deal or handle, directly or indirectly, the following sensitive personal data or information including your financial information such as bank account or credit card or debit card or other payment instrument details (“Sensitive Data”). Keeping your best interest in mind, we retain and use such Sensitive Data only for as long as is required as per the purpose for which the Sensitive Data is collected or otherwise required to comply with our legal obligations.
WHO WE SHARE THIS INFORMATION WITH? We do not share any personal data with irrelevant third parties and only the team members of grasscrafts.com or ABALONE such as its employees and the below mentioned parties have access to the Personal Data.
For the purpose of making available our services through our Platform including the provisioning of third-party Seller’s products that you may purchase, we share your personal information with those parties which are related to your transactions with the third-party sellers. We may also engage third-party entities for the afore-mentioned purpose including those for fulfilling orders for products, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with the applicable law. We might also share your personal information with the Indian Government/ Regulatory, if instructed by them or as required under the applicable Indian laws or in order to protect our legal interests.
LOCATION DATA: We are required to collect your location data (GPS and network-based) in order to provide our services. If you allow the location permission, we collect your approximate and precise location at regular intervals and send this data to the parties mentioned in the foregoing paragraph.
CHILDREN’S DATA: We do not permit children i.e. persons below the age of 18 years to use our Platform without their parent or guardian’s consent or supervision.
WHY IS YOUR INFORMATION BEING COLLECTED? We need your information to identify you uniquely, personalize your experience, and provide you customer support whenever required. We collect information to facilitate payments, send receipts, provide you services and improve deliverance through our Platform. Such services also include providing audio/visual services such as voice-based inputs, images etc. We also use your personal information to communicate with you and provide you interest-based ads for features, products, and services that might be of interest to you.
Your data collected via our website can be used to send promotional materials. We will also collect all requisite information for compliance with legal obligations.
The data collected helps us understand which functions you like and which functions to improve. This information allows us to improve our Platform and provide you with a better User experience!
In a certain situation if we suspect you of committing fraud or violating our terms, then we may be required by law to retain some information about you, to the extent permitted by law.
DATA PROTECTION: We undertake reasonable security practices and procedures designed to protect such information from unauthorised access, damage, use, modification, disclosure or impairment.
RIGHTS OF USER: As per applicable data protection law, as supplemented by our internal practices, your principal rights as a User are:
You have the right to exercise any of the above rights by contacting our Grievance Office on firstname.lastname@example.org. Once we receive your request and verify the same satisfactorily, we shall proceed with assisting you on your request. If you believe that the information we have about you is incorrect, you can contact us to have the information updated and keep your data accurate.
Right to be forgotten: If at any point you wish to have your information with us deleted or removed from our database, you can contact us for the same at email@example.com.
The Grievance Officer is identified in terms of applicable Indian laws including the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 framed thereunder and the Consumer Protection Act, 2019, and the Rules enacted under those laws.
YOUR DATA IS IMPORTANT TO grasscrafts.com or ABALONE: We understand how important your data is for you. We are concerned with protecting your data and privacy and take all requisite and reasonable steps for such protection, however, we cannot warrant the security of any information you transmit to us or guarantee that your information with us may not be accessed, disclosed, altered, copied or destroyed by breach of any of our industrial standard physical, technical or managerial safeguards.